The Myers Briggs Type Indicator Workshop – Using the MBTI to Improve Communication

This ½-day course uses the Myers-Briggs Type Indicator to help participants learn about their personalities and temperaments. Participants will take the online MBTI and will receive a printed, confidential report of their results in the workshop. If desired, the hard copy version of the MBTI can be administered instead of the online one. In the workshop, participants will learn about their personality style and their preferred work styles with the aim of helping them maximize performance and job satisfaction by increasing self-awareness and applying their understanding of personality type to situations in the workplace.

Objectives

  • Know your own type.
  • Learn about your work style and preferences.
  • Know how to recognize type-related behavior in others and be able to modify your communication to a more effective approach.
  • Learn how type influences job performance and satisfaction.
  • Learn to appreciate the contributions of other types.
  • Learn how to use type to improve problem solving and decision making.

Materials

  • Workbook that includes all course information and activities, including exercises written for government employees.
  • Introduction to Type in Organizations, Sandra Krebs Hirsch and Jean M. Kummerow. 32-page handbook published by Consulting Psychologists Press, containing detailed information about all 16 types (including information on: contributions to the organization, preferred learning style, problem-solving approach, and preferred work environments, potential pitfalls, and suggestions for development), temperament, and problem-solving guidelines.

Conflict Resolution Skills

This course is provides participants with tools for managing conflict in the workplace. It will familiarize employees with collaboration tools, the C.O.O.L. approach, and mediation theory and process. Participants will gain experience with successful approaches for resolving conflict, including alternative dispute resolution and mediation techniques. This is a highly interactive workshop that utilizes simulations, case studies, and role-plays to provide participants with the opportunity to put theory into practice.

Objectives

  • Develop an understanding of Alternative Dispute Resolution theory and processes.
  • Enhance your communication and problem-solving techniques to manage workplace conflicts.
  • Understand how the use of reliable approaches for resolving conflict, including mediation, can bring about successful resolutions.

Teamwork Skills

In this 1-day workshop participants learn key skills and tools for working in teams: building trust and unity, using problem solving and decision-making tools, identifying and committing to team goals, and communicating in ways that are positive and professional. The workshop provides many opportunities, through activities, games, and a simulation, for interaction and learning.

Download a copy of What Teams Really Do

Team Member Assessment

Objectives

  • Understand how members of work teams interact and work with one another.
  • Know how to foster an environment of trust and unity that encourages and acknowledges cooperation.
  • Know how to do collective problem solving.
  • Know how to involve all team members in the decision making process to build group commitment.
  • Know how to identify and support team goals.
  • Know how to keep interactions with others appropriate and professional.

The Emotional Intelligence Workshop

This course provides information about what emotional intelligence is and how to develop it. Participants are encouraged to target areas of emotional intelligence in which increased facility will help them be more effective supervisors, team members, and colleagues.

Download a copy of Achieving Your Goals-Lessons from the Bright Angel Trail

The Top 10 Things Self-Motivated People Do

Objectives

  • Understand the four pillars of emotional intelligence (as described by Daniel Goleman in his EI framework): Self-awareness, Self-management, Social Awareness, and Social Skills.
  • Complete the Emotional Intelligence Style Profile and identify one’s preferred emotional intelligence style.
  • Know why emotional intelligence is vital to everyone who wants to succeed at NIH.
  • Know how to develop one’s emotional intelligence.
  • Be able to use tools including Positive Self-talks, Helpful Communication Styles, Top Ten Self-motivation Techniques, and others to increase emotional intelligence.
  • Know how to use a well-developed emotional intelligence to increase workplace success in such arenas as dealing with upset colleagues and customers.
  • Know the role of emotional intelligence in building a civilized workplace.

The Interpersonal Skills Workshop

This 1-day course provides information about and insights into key interpersonal skills—skills that are essential to success in any organization but are often not developed as fully as is necessary.

Objectives

  • Have an awareness and understanding of the key elements of interpersonal skills at a higher level: courtesy, tact, empathy (having concern for and being able to connect with others).
  • Know how to develop and maintain relationships with customers.
  • Know how to keep interactions with others appropriate and professional. Know what words, expressions, and topics to avoid.
  • Be able to deal with difficult people.
  • Know how to be tactful.
  • Know e-mail etiquette.
  • Know how to take responsibility for one’s own behavior.
  • Be aware that these skills are the foundation for many other competencies.

The Interpersonal Skills Workshop

This 1-day course provides information about and insights into key interpersonal skills—skills that are essential to success in any organization but are often not developed as fully as is necessary.

Objectives

w Have an awareness and understanding of the key elements of interpersonal skills at a higher level: courtesy, tact, empathy (having concern for and being able to connect with others).

w Know how to develop and maintain relationships with customers.

w Know how to keep interactions with others appropriate and professional. Know what words, expressions, and topics to avoid.

w Be able to deal with difficult people.

w Know how to be tactful.

w Know e-mail etiquette.

w Know how to take responsibility for one’s own behavior.

Be aware that these skills are the foundation for many other competencies.