Professional Writing

This 1-day course teaches staff at all levels how to write emails, memos, letters, and other documents that are clear, concise, correct, coherent, and complete. The course consists of two, 3 -hour sessions, to be scheduled in two consecutive days. As an option, staff may schedule a 20- to 30-minute individual coaching session with the instructor—to provide specific suggestions for writing improvement.  All course participants are asked to provide samples of their writing to be discussed during the individual meetings.


  • Write effective letters and memos.
  • Make the purpose of the letter clear at the beginning of the correspondence.
  • Get to the point quickly and concisely.
  • Organize and present information logically.
  • Choose the style that conveys the appropriate tone to the reader.
  • Eliminate unnecessary words and phrases.
  • Ensure that grammar, punctuation, and spelling are correct.
  • Make sure all the necessary information is included.

Download a copy of Professional Writing Checklist

All training materials will be provided.  They include a customized workbook, to include examples of email, letter, memo, and report formats; exercises based on participants’ writing samples; and examples of correct emails, letters, memos, and reports, based on current business style guidelines.

Powerful Presentation Skills

This 2-day workshop provides staff members with tools and processes to enable them to prepare presentations that are tailored to various audiences and to deliver the presentations confidently, persuasively, and powerfully. During the workshop, participants will each prepare and deliver two presentations (one 3-5 minutes and one 7-8 minutes) and will receive feedback from the instructor.

The course consists of two, 6-hour (full day) sessions, The sessions can be scheduled on two consecutive days or in two consecutive weeks. If the sessions are scheduled a week apart, participants can continue to develop and practice their presentations during the week between the two workshop sessions. A customized workbook contains all course materials.


  • Organize a presentation with a main point and supporting points.
  • Write and deliver a presentation opening that engages the audience.
  • Choose words and sentence structure appropriate to an oral presentation.
  • Create Power Point presentations.
  • Use PowerPoint and other visual aids effectively.
  • Speak clearly and with authority to an audience.
  • Achieve audience rapport.
  • Deal with nervousness.
  • Handle questions, including objections, during and after a presentation.

Download a copy of Presentation Worksheet

Everything I Know About Making a Presentation I Learned While Skiing

Communicating Effectively

This course provides information and skill-building in all of the key components of effective communication: overcoming barriers, being supportive, listening, using helpful communication styles and avoiding harmful ones, and communicating across generational barriers, among others.


  • Assess individual communication preferences – What’s My Communication Style?
  • Increase understanding of individual differences in communication and active listening.
  • Demonstrate courtesy and professionalism in interactions with others regardless of differences.
  • Seek to understand others’ views and be receptive to alternative approaches.
  • Identify potential barriers that may limit or hamper effective communication – selective attention, interpretation, and retention.
  • Determine the impact of these and other barriers on communication.
  • Gain active listening skills for increased communication and interactions with staff, colleagues, and managers.
  • Use a feedback model to effectively give and receive feedback from staff, colleagues, and managers.
  • Learn keys to communicating with other Generations (Millennials, Generation X,  Boomers, and Traditionals)

Handling Difficult Conversations

In this workshop, participants learn what causes difficult conversations and how to prepare for them. It also provides instruction on proven communication techniques that help difficult conversations go more smoothly. It also includes information on how to handle the emotional issues that come up in performance appraisal conversations.


  • Know the causes of difficult conversations.
  • Know how to prepare for difficult conversations.
  • Be able to apply proven communication techniques so that difficult conversations go more smoothly.
  • Know how to use four helpful communications styles and avoid four harmful styles.
  • Know how to handle the sometimes emotional issues that come up in performance appraisal conversations.